Refund policy

Return & Refund Policy

Thank you for shopping with us at Are You Home Candle Co. 🕯️

We truly appreciate your support.

Due to the nature of our products, please review our policy below.

🕯️ Returns

We do not accept returns on candles or wax melts.

Because our products are handmade and considered personal/home fragrance items, we cannot resell returned goods.

📦 Damaged or Incorrect Items

If your order arrives:

✔️ Damaged

✔️ Defective

✔️ Incorrect

Please contact us within 48 hours of delivery.

Include:

• Your order number

• Clear photos of the item & packaging

Email: info@areyouhome.shop

We’ll gladly review and resolve the issue.

🔁 Exchanges

We only replace items if they are:

✔️ Damaged

✔️ Defective

✔️ Incorrectly shipped

We do not offer exchanges for scent preference or change of mind.

💳 Refunds

Refunds are issued only if:

✔️ Item is damaged/defective

✔️ Replacement is unavailable

Approved refunds will be processed to your original payment method.

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❌ Cancellations

Orders may be cancelled within 2 hours of purchase.

After this window, orders enter processing/production and cannot be cancelled.

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📬 Contact Us

For any concerns, please reach out:

Email: info@areyouhome.shop

Website: www.areyouhome.shop

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✨ We stand behind the quality of our products and want you to love your experience with us.

Thank you for understanding and supporting our handmade business 🤍

 

Thank you for supporting Are You Home™ Candle Co.