Help Center

🤍 Help Center

Welcome to our Help Center — we’re here to make your experience smooth, simple, and cozy from checkout to delivery.

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📦 Orders & Shipping

When will my order ship?

Orders are processed within 2–4 business days. Once shipped, delivery typically takes 3–7 business days depending on your location.

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How much is shipping?

Shipping rates are calculated at checkout based on your order size and location to ensure safe and secure delivery.

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Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, please contact us as soon as possible at Info@areyouhome.shop and we’ll do our best to assist.

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🕯️ Our Candles

What are your candles made of?

Our candles are hand-poured using coconut soy wax and premium fragrance oils to create a clean, long-lasting scent experience.

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How long do your candles burn?

• 8oz candles: approx. 40–50 hours

• 16oz candles: approx. 70+ hours

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Are your candles safe for homes with children and pets?

Yes! We use carefully selected ingredients designed for a clean and comfortable home environment.

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🧊 Wax Melts

What’s the difference between your wax melts?

We offer both clamshell wax melts and assorted wax melts.

• Clamshell melts come in specific, labeled scents.

• Assorted melts are a curated mix of different scents and are not individually labeled.

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Are assorted wax melts random?

Each assorted pack is thoughtfully curated with a variety of scents to give you a unique and enjoyable experience every time.

Perfect for:

Trying new scents, gifting, or discovering your favorites.

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Are your wax melts pet-friendly?

Yes! Just like our candles, our wax melts are made with carefully selected ingredients designed for a clean and comfortable home environment.

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✨ Candle Care

How do I get the best scent throw?

Allow your candle to burn until the wax melts evenly across the top (edge to edge). This helps maximize scent and prevent tunneling.

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Why is my candle tunneling?

This usually happens when the candle isn’t burned long enough on the first use. Always allow a full melt pool for best results.

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🔁 Returns & Order Issues

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us and we will make it right.

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What if my item arrives damaged?

Please email us within 48 hours of delivery with photos of the item and packaging so we can assist you.

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🎁 Promotions & Offers

Do you offer discounts or bundles?

Yes! We offer seasonal promotions, bundle deals, and exclusive offers throughout the year.

Be sure to join our email list to stay updated.

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💌 Contact Us

Still need help?

We’re always here for you 🤍

📧 Info@areyouhome.shop

Thank you for choosing Are You Home™ — where every scent is designed to feel like home. 🤍